If you have other burning questions we weren’t able to address here, feel free to email.
Shopping
What Shipping Methods Are Available?
At Zendai™, we offer reliable shipping through reputable carriers to ensure your order arrives safely and on time. Depending on your location and the items you purchase, we may use standard shipping services or specialized shipping for certain products, such as incense and essential oils. All shipments are handled with care to preserve the quality of our aromatherapy products.
Do You Ship Internationally?
Yes, Zendai™ ships to most countries worldwide. Whether you're in the United States, Australia, Canada, the United Kingdom, or elsewhere, we strive to deliver our products to your doorstep. Please note that shipping times may vary based on your location, and some regions may experience longer delivery periods due to customs processing and other factors.
How long does it take for home delivery?
Delivery times vary depending on your location:
United States: 12-20 days
Australia: 13-20 days
Canada: 14-20 days
United Kingdom: 14-25 days
Finland, Sweden, Norway: 12-20 days
France, Netherlands: 10-20 days
Rest of the World: 12-60 days Please keep in mind that factors like shipping bottlenecks and customs delays can impact delivery times. We aim to dispatch orders within 5-7 business days.
How Long Will It Take To Get My Package?
Once your order is processed and shipped, you can expect delivery within the following timeframes:
Standard Shipping: 10-15 working days Each order comes with a tracking number, allowing you to monitor your package's journey from our warehouse in China to your home. If you experience any delays or have concerns about your delivery, please contact our support team for assistance.
Payment
What Payment Methods Are Accepted?
Zendai™ accepts a variety of payment methods to make your shopping experience seamless. You can pay using major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. We prioritize the security of your transactions to ensure your personal and financial information is protected.
How Do I Track My Order?
After your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the carrier’s website to monitor the status and location of your package in real-time. Additionally, you can log into your Zendai™ account to view the tracking information for all your orders.
Can I use a different payment method?
If you wish to use a different payment method that is not listed during checkout, please contact our customer support team at support@zendaiincense.com. We will do our best to accommodate your request and provide alternative payment options if available.
Orders & Returns
How do I place an Order?
Placing an order with Zendai™ is simple:
Browse our collections and select the products you wish to purchase.
Click “Add to Cart” for each desired item.
Once you’re ready, click on the cart icon and proceed to checkout.
Enter your shipping information, choose your preferred shipping method, and select your payment option.
Review your order details and submit your order. You will receive a confirmation email once your order is successfully placed.
How Can I Cancel Or Change My Order?
If you need to cancel or modify your order, please contact us as soon as possible at support@zendaiincense.com. We process orders within 5-7 business days, so prompt communication is essential. If your order has not yet been shipped, we will do our best to accommodate your request. Once an order has been dispatched, changes or cancellations may not be possible.
Do I need an account to place an order?
No, you do not need to create an account to place an order with Zendai™. You can check out as a guest by providing your shipping and payment information during the checkout process. However, creating an account allows you to easily track your orders, view your purchase history, and enjoy a faster checkout experience in the future.
How Can I Return a Product?
Zendai™ offers a 30-day return policy for most items. To initiate a return:
Ensure the product is in its original condition, unworn or unused, with tags, and in its original packaging.
Once your return is approved, we will provide you with a return shipping label and instructions on how to send back your item. Please note that certain items, such as perishable goods, custom products, and hazardous materials, are non-returnable. For more details, refer to our Refund Policy on our website.
Before you leave...
Take 20% off your first order 20% OFF
Enter the code below at checkout to get 20% off your first order. ZENDAI2024
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