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Estimate delivery times: 12-26 days (International), 3-6 days (United States).
Return within 45 days of purchase. Duties & taxes are non-refundable.
The backflow flower incense burner is handmade of ceramics, safe and environmentally friendly, with no odor when burning, durable and high temperature resistant, and unique. It is a necessary accessory for your room, study, office, meditation, yoga, and living room.
The flower incense burner is a beautiful ceramic product, and it is the best gift for your relatives, friends, colleagues, and teachers. We are sure they will love this gift that will bring them good luck.
Lit an incense cone, place it on the top of the incense burner lotus flower, and enjoy the unique smell of incense before the guests visit. It is a courtesy and respect for the guests and reflects the host's elegant taste.
In addition, burning incense cleans the air, refreshes, and maintains a pleasant body and mind, improving work efficiency. You may also light incense while reading a book; tea can completely relax and enhance your quality of life.
To create the smoke cascade effect, you will need to use backflow incense cones. Not sure about choosing incense cones? For the first time, we recommend you try our mixed cones.
Free worldwide shipping for orders over $ 75 is available. Moreover, all parcels come with insurance and a tracking number so you can track your order quickly.
Explore our lotus incense burners, dragon incense burners, animal incense burners, Buddha incense burners, and more at Zendai.
Shipping times:
Factors such as bottlenecks in shipping and delays at customs may impact delivery time.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@zendaiincense.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@zendaiincense.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@zendaiincense.com.
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