Payment Policy
Last Updated: August 25, 2026
At Zendai Incense, we aim to provide a clear and secure checkout experience. This Payment Policy explains how payments are authorized, how charges and refunds are handled, how pricing and currency are displayed, and how payment-related information is protected.
The payment methods available for a particular order are the methods displayed at checkout. Availability may vary by destination, device, order, currency, payment provider, or other checkout conditions.
Quick Reference
| Topic | Summary |
|---|---|
| Available payment methods | Displayed at checkout and may vary by order or location |
| Payment authorization | By submitting an order, you authorize payment for the order total shown at checkout |
| Currency | The currency shown on the product page or at checkout; confirm the site’s final currency configuration before publication |
| Payment-card storage | Payment credentials may be processed by third-party payment providers; Zendai should not store full card numbers or security codes unless expressly disclosed |
| Failed or declined payment | The order may not be accepted until a valid payment method is authorized |
| Refund method | Original payment method, unless applicable law or Zendai confirms another method |
| Refund timing | Depends on Zendai’s inspection and approval process and the bank or payment provider’s posting time |
| Payment contact | info@zendaiincense.com or +1 (213) 437-0710 |
1. Accepted Payment Methods
We accept the payment methods made available through the checkout page. The available options may include payment cards, digital wallets, or other payment services enabled by Zendai’s payment providers.
Because the available options may change, please rely on the payment methods shown at checkout for the order you are placing. Zendai should confirm the definitive payment-method list before publishing this page.
2. Payment Authorization & Order Acceptance
When you submit an order, you authorize Zendai or its payment provider to request authorization for the total amount displayed at checkout, including product charges, shipping charges, taxes, duties, or other amounts shown before purchase where applicable.
An order confirmation means that Zendai has received the order request. It does not necessarily mean that the order has been finally accepted, processed, or shipped. We may contact you if additional information is needed, if payment cannot be verified, if a product is unavailable, or if an obvious pricing or system error affected the order.
3. Failed, Declined, or Unverified Transactions
If a payment is declined, expires, fails verification, or is flagged for additional review, the order may be delayed, cancelled, or left unfulfilled until the issue is resolved.
Please confirm that your billing information matches the information held by your payment provider. Zendai may contact you to verify an order or may cancel and refund an order that cannot be reasonably authenticated.
4. Payment Security & Data Protection
Payment information may be transmitted directly to and processed by third-party payment providers. Zendai does not intend to store full payment-card numbers, expiration dates, or security codes on its own systems unless the applicable payment and privacy disclosures expressly state otherwise.
Payment providers may apply their own security controls, terms, privacy notices, fraud-prevention systems, and processing rules. Please review the applicable provider’s information when using a third-party payment method.
5. Currency, Pricing & Taxes
Prices and charges are presented in the currency shown on the Site or at checkout. If your bank or payment provider converts the charge into another currency, the exchange rate and conversion fees are determined by that provider and are the customer’s responsibility unless otherwise required by law.
Taxes, customs duties, import fees, VAT, and other destination-related charges may apply to an order. Unless the checkout page expressly states otherwise, international customers are responsible for charges imposed by the destination country or local authorities.
Zendai may correct typographical, system, inventory, or pricing errors. If a product is displayed at an incorrect price, we may cancel the affected order and issue a refund for any amount already paid, subject to applicable law.
6. Fraud Prevention & Order Review
To protect customers and Zendai, we may use payment-provider and internal fraud-prevention tools. An order may be held for review if, for example, the billing and shipping information do not match, transaction activity appears unusual, or the payment provider requests additional verification.
If we cannot reasonably verify an order, we may decline, cancel, or refund it. We will use the contact information supplied with the order when attempting to reach the customer.
7. Refunds & Credits
Approved refunds are generally issued to the original payment method used for the purchase. Refund eligibility and conditions are governed by the Return & Refund Policy.
After Zendai initiates a refund, the payment provider or financial institution may need additional business days to post the funds. Zendai cannot control the processing time of a bank, card issuer, digital wallet, or other payment provider.
8. Contact Information
For payment questions, checkout errors, or assistance with a transaction, contact:
- Email: info@zendaiincense.com
- Phone: +1 (213) 437-0710
- Business address: 2108 N St STE N, Sacramento, CA 95816, USA
- Support hours: Monday–Friday, 11:00 AM–6:30 PM PST
9. Policy Changes & Updates
Zendai LLC may update this Payment Policy when payment methods, providers, checkout functions, legal requirements, or business practices change. Updates will be posted on this page with a revised Last Updated date.
