Shipping Policy
Last Updated: August 25, 2026
At Zendai Incense, we work to process and deliver your incense burners, Buddhist products, incense, aroma products, and other purchases as efficiently as possible. This Shipping Policy explains order processing, estimated delivery times, shipment origin, tracking, dangerous-goods handling, delivery problems, and international shipping considerations.
Please review the estimates and responsibilities below before placing an order.
Quick Reference
| Topic | Summary |
|---|---|
| Order processing | Typically 1–3 business days |
| Dispatch estimate | We aim to dispatch orders within approximately 5–10 business days; peak periods may cause delays |
| United States delivery estimate | 6–13 days, subject to carrier and customs conditions |
| Australia delivery estimate | 13–20 days |
| Canada delivery estimate | 14–20 days |
| United Kingdom delivery estimate | 14–25 days |
| Finland, Sweden, and Norway | 12–20 days |
| France and the Netherlands | 10–20 days |
| Rest of the world | 12–60 days |
| Shipment origin | Our shipments generally begin at warehouses in China |
| Tracking | Each order is expected to receive a tracking number |
| International duties and taxes | Customer responsibility unless expressly stated otherwise at checkout |
| Delivery guarantee | If an eligible order, excluding custom prints, has not arrived within 60 days after shipment, contact us for the refund process |
Timing note: The country-by-country estimates above should be treated as estimates, not guaranteed delivery dates. Before publication, Zendai should confirm whether these figures represent transit time after processing or total time from order placement.
1. Order Processing & Fulfillment Timeline
We typically need 1–3 business days to process an order. During major holidays, promotional events, unusually high order volume, or operational disruptions, dispatch may take approximately 5–10 business days.
Processing time begins after the order is successfully submitted and payment has been authorized. Orders placed on weekends or holidays may begin processing on the next business day.
After an order has been dispatched, delivery depends on the destination, carrier operations, customs procedures, weather, local delivery conditions, and other factors outside our direct control.
2. Estimated Delivery Timeframes
The following estimates are provided for planning purposes:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 6–13 days |
| Australia | 13–20 days |
| Canada | 14–20 days |
| United Kingdom | 14–25 days |
| Finland, Sweden, and Norway | 12–20 days |
| France and the Netherlands | 10–20 days |
| Rest of the world | 12–60 days |
These estimates may be affected by shipping bottlenecks, customs inspection, public holidays, severe weather, carrier capacity, incomplete address information, and other events beyond Zendai’s control. A stated estimate is not a guaranteed delivery date.
3. Shipment Origin & Separate Shipping Lines
Our current shipping information states that shipments generally begin at warehouses in China. An order may therefore display a shipment origin or carrier routing that differs from Zendai’s business address in Sacramento, California.
Some products require special handling. Incense and other products classified as dangerous goods may be shipped through a special line and separately from incense burners or other merchandise. Separate shipments may arrive at different times and may have different tracking numbers.
Pure essential oils, aroma mists, perfumes, products containing alcohol, and similar items may be subject to special packaging, transportation, import, or export requirements. We may restrict shipment of these products to certain destinations where required by law or carrier rules.
4. Shipping Confirmation & Order Tracking
After your order has been dispatched, we expect to send a shipping confirmation containing a tracking number when tracking is available. You can use that number on the carrier’s website to monitor the shipment.
Please make sure your email address, telephone number, and shipping address are accurate at checkout. If you do not receive a tracking number within a reasonable period after your order has been processed, contact us at info@zendaiincense.com with your order number.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s full name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and a reachable telephone number.
Zendai is not responsible for delays, returned shipments, failed deliveries, or additional shipping costs caused by an incorrect, incomplete, illegible, or outdated address supplied at checkout. If a package is returned to Zendai because of address information provided by the customer, additional shipping charges may apply before it can be resent.
6. Delivery Attempts & Missed Deliveries
If no one is available at the time of delivery, the courier may attempt delivery again on the next working day or may leave instructions for collection. If a second delivery attempt is unsuccessful, contact the courier and Zendai promptly so that we can help determine the next available step.
Carrier procedures differ by destination. Zendai cannot guarantee the number of delivery attempts, the location of a package left by a carrier, or the carrier’s response time.
7. Lost, Delayed, or Marked-as-Delivered Packages
If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, building management, and the local carrier office. You should also contact the courier using the tracking information.
Please contact Zendai at info@zendaiincense.com with your order number and tracking details if the package remains missing or materially delayed. We will review the shipment and, where appropriate, assist with a carrier inquiry.
If an eligible order, excluding custom prints, has not arrived within 60 days after shipment, contact us for the refund process. The current Zendai shipping information states that eligible orders meeting this condition may be refunded while the customer keeps the package if it later arrives. Any resolution remains subject to applicable law, carrier records, fraud-prevention review, and the specific order details.
8. Damaged Items Upon Arrival
If your package arrives visibly damaged or an item appears defective, please:
- Take clear photographs of the outer package, shipping label, inner packaging, and item.
- Contact info@zendaiincense.com as soon as possible with the order number and photographs.
- Keep the original packaging and shipping materials until Zendai confirms that they are no longer needed.
- Follow the return, replacement, or refund instructions provided by our support team.
Depending on the circumstances, Zendai may offer a replacement, refund, return label, or another remedy permitted by applicable law.
9. International Duties, Taxes & Customs
For international orders, the customer may be responsible for import duties, customs fees, VAT, sales taxes, brokerage charges, and other destination-related costs unless the checkout page expressly states otherwise.
Customs authorities may inspect, delay, restrict, or refuse a shipment. Zendai is not responsible for customs delays or charges that are imposed by the destination country. Before ordering, customers should consult their local customs office or tax authority regarding restrictions and possible fees.
If a customer refuses delivery because of customs charges or import requirements, the order may be treated as an unaccepted or returned shipment and additional costs may apply.
10. Shipping Restrictions
Shipping availability depends on destination, product classification, carrier rules, and local law. Zendai may limit or decline shipment of dangerous goods, alcohol-containing products, essential oils, perfumes, aroma mists, or other restricted items to particular destinations.
If an order contains products that must travel through separate shipping lines, the items may be split into multiple parcels. We will use the shipping information available to us to provide the applicable tracking details.
11. Shipping Support
For shipping questions, delayed deliveries, tracking assistance, or address issues, contact:
- Email: info@zendaiincense.com
- Phone: +1 (213) 437-0710
- Support hours: Monday–Friday, 11:00 AM–6:30 PM PST
- Business address: 2108 N St STE N, Sacramento, CA 95816, USA
12. Policy Changes & Updates
Zendai LLC may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised Last Updated date. Delivery estimates and carrier practices may also change without advance notice when required by operational or regulatory conditions.
