Privacy Policy
Last Updated: August 25, 2026
This Privacy Policy describes how Zendai LLC (“Zendai,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://zendaiincense.com/, browse our online store, purchase our products, use order-tracking or other website features, or communicate with us about the website or your order. These activities are referred to together as the “Services.”
For purposes of this Privacy Policy, “you” and “your” mean a customer, website visitor, account holder, or other individual whose information Zendai collects in connection with the Services.
Quick Reference
| Topic | Summary |
|---|---|
| Information we collect | Contact details, order information, account information, support communications, and device/usage information |
| Payment information | Payment information may be handled by third-party payment processors; Zendai should not store full payment-card credentials unless expressly disclosed |
| Cookies | Necessary, functional, analytical, and advertising cookies or similar technologies may be used |
| How we use information | To provide the Services, fulfill orders, communicate with customers, improve the website, prevent fraud, and comply with law |
| Sharing | Service providers, payment processors, shipping partners, analytics providers, marketing partners, affiliates, and authorities when appropriate |
| Global Privacy Control | Zendai’s current privacy disclosure recognizes the Global Privacy Control signal for certain opt-out requests |
| Your rights | Depending on location and applicable law, access, deletion, correction, portability, restriction, objection, consent withdrawal, and marketing opt-out |
| Privacy contact | info@zendaiincense.com or +1 (213 ) 437-0710 |
1. Information We Collect
The information we collect depends on how you interact with the Services.
1.1 Information You Provide Directly
You may provide the following information when you place an order, create an account, contact us, or use a website feature:
- Contact information: Name, email address, telephone number, and mailing or delivery address.
- Order information: Products ordered, quantities, product selections, shipping address, billing details, order history, and transaction status.
- Account information: Username, password, account preferences, and information used to secure an account, if accounts are available.
- Customer-support information: The contents of emails, contact forms, messages, and other communications you send to us.
- Marketing preferences: Newsletter subscriptions, promotional preferences, and requests to stop receiving marketing communications.
- Information you choose to provide: Reviews, survey responses, feedback, photographs, or other content you submit through the Services.
You may decline to provide some information, but doing so may prevent you from placing an order, accessing an account feature, receiving a shipment, or obtaining customer support.
1.2 Information Collected Automatically
When you visit or use the Services, we may automatically collect information through cookies, pixels, web beacons, log files, and similar technologies, including:
- IP address, browser type, device type, operating system, and device identifiers.
- Pages viewed, products viewed, search activity, cart activity, referral source, and interaction with the Services.
- Approximate location inferred from an IP address or similar technical information.
- Website-performance, security, diagnostic, and traffic information.
1.3 Information from Third Parties
We may receive information from service providers and business partners that help us operate the Services, including:
- Payment processors that provide transaction confirmation, payment status, or limited payment metadata.
- Shipping and logistics providers that provide tracking, delivery, and shipment-status information.
- Website hosting, e-commerce, security, analytics, advertising, and customer-support providers.
- Social-media platforms or other third parties when you interact with their features or direct us to receive information.
Information received from third parties is handled in accordance with this Privacy Policy and, where applicable, the third party’s own privacy notice.
2. How We Use Personal Information
We may use personal information for the following purposes:
| Purpose | How we use information |
|---|---|
| Order fulfillment | Process purchases, confirm transactions, arrange shipment, provide tracking, handle returns, and maintain order records. |
| Customer communication | Respond to questions and send order confirmations, delivery updates, service notices, and other transactional messages. |
| Account administration | Create, secure, maintain, and manage an account where account functionality is offered. |
| Security and fraud prevention | Detect, investigate, and prevent fraud, unauthorized access, abuse, illegal activity, and security incidents. |
| Website operation and improvement | Maintain the Services, troubleshoot issues, understand usage, improve functionality, and develop new features. |
| Marketing and advertising | Send promotional communications where permitted and, where applicable, show or measure advertising based on your preferences and applicable law. |
| Legal and regulatory compliance | Comply with legal obligations, respond to lawful requests, enforce agreements, and protect Zendai, customers, users, and the public. |
Where required by applicable law, we will rely on an appropriate legal basis, such as contract performance, consent, legitimate interests, or legal obligation.
3. How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- Service providers: Hosting, e-commerce, information technology, payment processing, fraud prevention, analytics, customer support, cloud storage, fulfillment, shipping, and communications providers.
- Business and marketing partners: Partners that help us provide services, understand customer activity, measure advertising, or deliver marketing, subject to applicable law and your choices.
- Affiliates and corporate transactions: Companies within our corporate group or parties involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
- Your direction or consent: When you request or authorize us to share information, such as through a social-media feature or a shipping instruction.
- Legal and safety purposes: When necessary to comply with law, court process, government requests, enforce terms, investigate fraud, protect rights or property, or protect the safety of users and the public.
We do not disclose more information than is reasonably necessary for the relevant purpose, subject to applicable law and the terms of the service providers involved.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the Services, and measure or personalize advertising where applicable.
4.1 Cookie Categories
- Necessary cookies: Support essential website functions, security, shopping-cart operation, checkout, and consent preferences.
- Functional cookies: Support enhanced features, preferences, content sharing, feedback tools, and third-party integrations.
- Analytical cookies: Help us understand visitor interactions, traffic, performance, and the effectiveness of website features.
- Advertising cookies: May be used to deliver or measure personalized advertising based on your activity and preferences.
You can manage cookies through the consent tools presented on the website and through your browser settings. Blocking or deleting cookies may affect checkout, cart functionality, account features, or other parts of the Services.
Zendai’s current cookie disclosure recognizes the Global Privacy Control (GPC) signal for certain opt-out requests where the signal can be associated with the relevant browser, device, or account. Except where required by law, we may not recognize all browser-based “Do Not Track” signals.
5. Third-Party Websites & Services
The Services may contain links to third-party websites, social networks, payment services, shipping tools, or other platforms. Those third parties operate under their own privacy notices and terms. Zendai is not responsible for the content, security, privacy practices, or availability of third-party websites or services that we do not control.
Please review the privacy notice of a third party before submitting personal information to it.
6. Data Security & Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information and the circumstances.
When information is no longer required, we may delete it, anonymize it, or securely isolate it in accordance with applicable law.
7. Children’s Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to Zendai, please contact us at info@zendaiincense.com so that we can review and take appropriate action.
8. Your Privacy Rights & Choices
Depending on where you live and which laws apply, you may have some or all of the following rights:
- Access or know: Request information about the personal information we hold and how it is used or disclosed.
- Delete: Request deletion of personal information, subject to legal and operational exceptions.
- Correct: Request correction of inaccurate or incomplete personal information.
- Portability: Request a copy of certain information in a portable format.
- Opt out of marketing: Unsubscribe from promotional emails by using the unsubscribe link or contacting us.
- Opt out of certain sharing or targeted advertising: Where applicable, request that Zendai stop using or disclosing information for purposes defined by law as sale, sharing, or targeted advertising.
- Restrict or object: Ask us to restrict or object to certain processing where the applicable law provides that right.
- Withdraw consent: Withdraw consent when processing is based on consent. Withdrawal does not affect processing that occurred before withdrawal.
- Appeal or complain: Appeal a decision where applicable or contact a relevant data-protection authority.
To exercise a right, contact us using the information in Section 10. We may need to verify your identity before completing a request. We will respond within the period required by applicable law. We will not discriminate against you for exercising a privacy right where prohibited by law.
Transactional messages, such as order confirmations, shipping updates, security notices, and customer-support responses, may still be sent even after you opt out of marketing communications.
9. International Data Transfers
Zendai may use service providers or partners located in countries other than the country where you live. As a result, personal information may be transferred to, stored in, or processed in another jurisdiction whose privacy laws may differ from those in your home country.
Where required by applicable law, we will use appropriate safeguards for international transfers and provide additional information about those safeguards upon request.
10. Policy Updates & Changes
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal requirements. We will post the revised policy on the Site and update the Last Updated date. Where required by law, we will provide additional notice of material changes.
11. Contact Us & Privacy Requests
For questions, privacy requests, complaints, or requests to exercise a right, contact:
- Email: info@zendaiincense.com
- Phone: +1 (213) 437-0710
- Business address: 2108 N St STE N, Sacramento, CA 95816, USA
- Support hours: Monday–Friday, 11:00 AM–6:30 PM PST
12. Business Information
- Legal name: Zendai LLC
- Website: https://zendaiincense.com/
- Email: info@zendaiincense.com
- Phone: +1 (213 ) 437-0710
- Business address: 2108 N St STE N, Sacramento, CA 95816, USA
